AWC Emergency Alerts

AWC Alert Frequently Asked Questions

Q: How do I sign up for AWC Alert?
A: If you are a student or employee, please visit the AWC Alert site and click the "Create New Account" button.

  1. Fill out the form with your AWC NetID, first name, last name, password, your 10-digit mobile phone number (be sure to add your area code), agree to the Terms of Service and click Create Account

  2. Wait for the confirmation text message to arrive on the mobile phone you listed, and enter the code into the AWC Alert confirmation page.

Q: What if I don't receive the validation text message?
A: It is possible that your phone number wasn't formatted correctly, you selected the wrong mobile carrier, or the confirmation code timed out.

  1. Log in to your account using your AWC Alert password.

  2. Click on Services on the AWC Alert page.

  3. You should see a list of the phone numbers you have entered for AWC Alert. Phone numbers should be in the format of: 555-555-5555.

  4. If your number is not in the format 555-555-5555 select the Delete link to remove your number.

  5. Add your number again in the Phone box and select your cell phone service provider and click Add SMS.

Q: Who is ‘e2Campus’, or ‘Omnilert’?
A: e2Campus is the brand name of a mass notification service with which AWC has contracted to provide the college with a means of communicating emergency information via email and text messaging to the faculty, staff, and students who register for the service. Omnilert is the parent company of e2Campus.

Q: How do I change my password?
A: Once you have created an account, log in to AWC Alert.

  1. Click the Account link on the AWC Alert page.

  2. Enter your existing password, then enter a new password.

Q: What do I do if I have forgotten my AWC Alert password?
A: Click the Forgot your password? link and follow the instructions on the page to have your password sent to your phone.

Q: How do I receive the confirmation email?
A: If you didn't receive a confirmation email, it most likely was captured by your spam filter. Check your junk/spam folder for the confirmation message. Make sure you can receive emails from: e2campus@omnilert.net

Q: How do I control what shows up on my phone?
A: You will only receive text messages from AWC in the event of an emergency.

Q: When will my AWC Alert account expire?
A: When you sign up, your account is set to expire after two years. You will be notified via text message or email (based on your service settings) 60 days, and again at 30 days before expiration. Once you have received the expiration notice, you will be able to extend your AWC Alert membership by logging into your account.

Q: Will I receive unsolicited messages ("spam") on my mobile phone or email account?
A: No. AWC Alert enforces a ZERO SPAM policy which clearly prohibits unsolicited messages. AWC Alert does not sell, provide, or share the contact information you enter with any third party marketers. You will only receive text messages from AWC in the event of an emergency.

Q: Does your service work on multiple cell phone networks?
A: Yes. AWC Alert is a cross-carrier service. See a list of supported wireless carriers.

Q: Do I need to install software on my phone?
A: No. AWC Alert uses the industry standard SMS text messaging protocol to send messages to your phone. Your mobile phone plan will need to accept text messages to work properly.

Q: Will this cost me anything?
A: Maybe. Depending on your wireless carrier provider and the cell phone service plan you have, you may be charged a nominal fee (like 10 cents per message) to receive SMS text messages. If you have an unlimited text messaging plan there would be no additional charge.

Q: What if I have set up an account and am still have issues logging in?
A: Contact the AWC Help Desk at helpdesk@azwestern.edu or (928) 317-5892.